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Refund/Return Policy

Customercare@gisellg.com
Return Address:
PO BOX 55181
Sherman Oaks, CA 91413  

 

Returns

ALL SALE ITEMS ARE FINAL SALE

  •  Our return policy is 15 business days , Monday - Friday . If 15 business days have gone by since your purchase, unfortunately we can not offer you a refund or exchange. Customer is responsible  for all return shipping fees ,unless the return/exchange  is due to an error by Giselle G. The day you receive your order will be the start of the 15 days you have available for full return or exchange.
  • Your items must be shipped out and notification should be provided to Giselle G along with a tracking number , before or on the last day of the 15 day period. Once Giselle G receives the returned product a payment will be returned or exchange will then be completed.
  • If your requesting a refund please be mindful that your bank or credit card company will delay the payment 7-14 business days for processing.
  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • To complete your return, we require a receipt or proof of purchase.
  • Please do not send your purchase back to the manufacturer.
  • Any item not in its original condition, worn, damaged or missing parts do not qualify for a return or exchange.
  • Any item that are returned more than 15 days after delivery do not qualify  for exchange or return. 

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